Please familiarise yourself with the terms and conditions of your play session:

General Admission

Tickets are non-refundable unless 24 hours’ notice is given, we will then aim to swap your session if possible.

Let Loose adheres to a strict parental responsibility policy. Let Loose will not be held accountable if your child is left unattended for any amount of time.

Only food and drink bought from Let Loose is to be consumed on the premises.

All deals/offers are subject to their own terms and conditions and also subject to change at any given time, without notice and at the manager’s discretion.

Deals/offers are as stated. Let Loose will not ‘upgrade’ any deal/offer.

Let Loose will not tolerate aggressive or abusive behaviour towards staff or others, from adults and children alike. Management reserve the right to refuse service and you may be asked to leave the premises.

Our Rules of Play must be followed at all times.

From time to time our opening hours will differ from those stated on our website/Google. Please check our social media to keep up to date.

Management reserve the right to close earlier than the advertised opening hours.

Any child aged 12 years or younger will be charged entry price for Let Loose regardless of whether they use the facilities or not.

Parties

Booking, Prices and Payment

All our party packages are for a minimum of 10 children. Smaller parties can be booked but will be subject to the same minimum charge applied to a party for 10 children.

Booking can be made via our website. You will be sent an email confirming the details.

A £50/£100 deposit will be taken on booking. We cannot take bookings without a deposit.

Children/siblings that arrive with the party invitee will be charged the full admission fee. Each child must be booked in via our online system.

If full payment has not been received within 72 hours prior to the event, your booking may be cancelled and you will lose the deposit.

We can only reserve a table for 12 adults, regardless of the size of the party. If you require additional seating for adults, you will be charged £2 per adult. This must be paid for before entering Let loose. All adults must sign in on arrival.

Only 12 adults will be permitted to enter the Party Room at any one time. This will make your child’s party experience more enjoyable.

Let loose reserves the right to allocate Party Rooms upstairs or downstairs depending on the numbers in your party.

Cancellation, Refunds and Amendments

The deposit is non-refundable.

No refunds can be made for cancelling a child’s attendance after full payment has been made.

Should the party need to be cancelled due to illness or severe weather conditions, Let Loose will endeavour to reschedule your party on a suitable date.

If you are unhappy with any aspect of your party, please ask to speak to a member of the management team on the day. Let Loose cannot rectify any issues or problems after the event and will not consider monetary refunds if issues are not discussed while the party is happening.

Health & Safety and Liabilities

To meet fire and safety regulations, the number of adults in the Party Room at any one time must be limited to a maximum number of 12.

You are required to provide one adult guardian per ten children.

We do not permit the use of party poppers in Let Loose.

Socks must be worn on the play frames and in the sports arena at all times. Shoes must also be worn on the go-karts. This applies to adults and children.

Children are advised to wear long sleeved tops and trousers/tights on the play frame.

Let Loose reserves the right to remove any adult or child from the party room if they are rude, verbally or physically aggressive, or continually disobey the Party Host.

Toddler Town is for children aged 0-3 years only and with parental supervision.

Visitors over 12 are able to use the frame but only when accompanying a child.

Party Day

Please arrive no more than 5 minutes before the party start time. If you arrive earlier than this, you may be asked to wait in Reception until such time as your Party Host is ready to sign you in.

Upon arrival, the party (all children and all adults attending) will be asked to sign in at Reception.

Let Loose will ensure your party has a Party Host for the duration of the party.

When your party is asked to come off the play frames, please assist the Party Host in gathering all of the children together promptly and take them to your allocated Party Room.

Photography and filming are ONLY permitted within the confines of the Party Room. Photography and filming are prohibited everywhere else within the premises.

You are not permitted to bring your own food or drink into Let Loose.

Your Party Host will run through your unique itinerary when you arrive for your party.

Party schedules are subject to change.

Let Loose reserves the right to substitute any food items on the party menu with a suitable alternative and without prior notification.

The party duration is one hour 45 minutes. You are kindly asked to ensure all guests depart the centre at the end of the party.

Please note, we will light the birthday cake and sing Happy Birthday before the food is served in order to give our staff time to cut up the cake by the end of the party. Cakes brought in to Let Loose may not be consumed on the premises. If requested, cakes can be cut up by Party Hosts but due to ‘Natasha’s law’, must be wrapped up and put into party bags by party parents only. Parents should also bring details of all ingredients in the cake and place in each party bag.

Upon leaving the Party Room, please ensure children are escorted directly to Reception to exit the building. Your co-operation is vital to ensure children do not return to the play areas.

All additional charges incurred on the day must be paid at Reception before departure.